Reference

bigo4 Privacy Policy for Your Account

Our Privacy Policy explains how we collect, use and protect your details when you open a bigo4 account in Indonesia.

Clear data purposesWallet activity explainedAccount access controlsPolicy requests welcomed

How Our Privacy Policy Applies

bigo4 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy covers information connected with your account, including contact details used for phone verification, login records, device details, cookie choices and payment references. We use these details to provide account access, check wallet status and investigate a receipt or transaction when you ask for

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help. DANA, OVO, GoPay and QRIS may return payment status data to us through the selected payment path; we do not need your wallet password for that status check. Access depends on local law, and we may apply a different process where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP ROUTE

Get Help With a Privacy Request

A clear support path helps when you want to ask about account data, a cookie choice or a payment reference. Contact us through the support route shown on the bigo4 site and include the account detail needed to locate your request, without sending a wallet PIN or password. We may ask you to complete an account check before discussing private records. This protects your account while giving you a practical way to ask about access, correction or removal.

Team online

Account data request

Ask us what account details we hold and why they are used. Include the phone number linked to your bigo4 account so we can locate the correct record before sharing any private account response.

Payment reference check

If a DANA, OVO, GoPay or QRIS receipt looks different from your account status, send the transaction reference through our support route. We use it to check the payment record without requesting your wallet password.

Cookie choice request

Tell us if you want to ask about cookies or similar device storage used during sign-in. We can explain the relevant setting and the effect it may have on keeping your account session active.

DATA HANDLING

What We Do With Your Details

Our handling process is built around identifiable account steps rather than broad collection.

Account information

We may handle your phone or contact detail, verification result, login history and account settings to let you access your…

Device and session records

When you sign in from a phone or desktop, we may record device and session signals connected with that access.

Cookie choices

Cookies and similar storage can remember session state and selected settings.

Payment references

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, we may keep a reference, amount status and time…

Retention decisions

We keep records for the period needed to provide account support, resolve a payment question, protect sign-in activity and meet…

Changes and contact

You can ask for a copy, correction or clarification of personal data through the support route.

Privacy Policy Answers for Indonesia

These Privacy Policy answers address the account and device questions you may have before opening your bigo4 account. We keep the wording practical: what we collect, how payment references work, what cookies do and how you can contact us. If your question concerns a specific record, use the support route and include enough account detail for us to identify it safely.

The bigo4 Privacy Policy covers account details, phone verification, login and device records, cookies, payment references and support requests. It explains why we use each category, how we protect access and how you can ask about a record connected with your account in Indonesia.

Phone verification helps us connect the correct person with an account request and reduce confusion during sign-in. We may use the verification result when you access Mobile Login Indonesia or ask about a wallet status, while access still depends on local law.

Yes. The Privacy Policy covers payment references and status details returned through DANA, OVO, GoPay and QRIS. We may use a reference, time and status to match your account question, but we do not need your wallet PIN or wallet password for that check.

You can ask what personal data we hold through the support route shown on our site. Include the phone detail linked to your account, but do not send a password or wallet PIN. We may complete an account check before discussing private records.

The Privacy Policy covers cookies and similar storage used to keep a sign-in session and selected settings working on your phone. If you change cookie settings, the path from login to a lobby such as Fishing War Mobile Play may require another account step.

We retain account and payment records only for the time needed for account support, payment questions, sign-in protection and applicable legal duties. The retention period can differ by record type. You can ask us which purpose applies to a particular record.

Send a correction request through our support route with the account detail that identifies you and a clear description of the error. We may verify ownership first, then confirm whether the record can be changed or must remain for a stated legal or security purpose.

bigo4 Privacy Policy for Your Account

Get Help With a Privacy Request

Account data request

Payment reference check

Cookie choice request

What We Do With Your Details

Account information

Device and session records

Cookie choices

Payment references

Retention decisions

Changes and contact

Privacy Policy Answers for Indonesia

01 What does the bigo4 Privacy Policy cover?

02 Why does bigo4 need my phone verification?

03 Does the Privacy Policy cover DANA, OVO, GoPay and QRIS?

04 Can I ask what personal data bigo4 holds about me?

05 How does the Privacy Policy handle cookies on mobile?

06 How long does bigo4 keep account or payment data?

07 How can I request a correction to my Privacy Policy data?

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